Terms and Conditions

The Pranahouse.me website has been made available to you in line with these terms and conditions. Please read the terms and conditions carefully before using the website. By accessing the website for any purpose you agree to fully accept all the terms and conditions. If you do not agree to any of the terms please do not use the website. We may change the terms and conditions at any time without prior notification so please check them regularly.

General Terms and Conditions for Website

This website contains general information about the company and its different services that have been made available.

Use of the website information is as per your own discretion. Prana House does not offer any warranty of any kind.

The information provided for all services will be updated as necessary. We do not guarantee that all information and material is correct and up to date.

All information provided is subject to change at any time and the information related to classes, services or schedules are also subject to change at any time without notice.

All pricing is in AED inclusive of 5% VAT.

All payments once processed are non-refundable under any circumstances.

Pricing available on the website is subject to change at any time without notice.

You may use the website for lawful purposes only.

You must not use the website in any way that can cause any damage to the website or interrupt with the accessibility of the website.

You must not use the website to copy, transmit, host, store or publish any of the material featured on the website at any time without written consent from the owners of Prana House.

It is not necessary to subscribe or register with us to go through or use most parts of the website although some parts may be restricted and accessible to authorised persons only.

We undertake all reasonable measures to ensure that the website is made available at all times. In the event of unavailability we take no responsibility for any loss arising due to the unavailability of the website.

All terms used across our website and other social channels are purely for marketing purposes only and can be changed at any time without notice.

Booking Terms and Conditions

Prana House takes no responsibility for any bookings made outside of the Prana House systems.

You must have a booking confirmation to secure your spot for a class or session.

You must arrive at least 5 minutes before the commencement of the session time.

You must always check in at the front desk prior to attending your session.

If you are late you may not be allowed to participate in a session that has already started.

If you have any prior injuries, aches or pains it is your responsibility to inform the instructor.

By attending any sessions or using the facilities at Prana House you accept that there is risk associated with any form of exercise, workshop or session and it is your responsibility to ensure you participate in accordance to your own discretion.

In the event of an accident or fatality across any area of the premises of the Prana House centre or after visiting the centre, Prana House or any of its employees or practitioners will not be held liable or accountable in any way.

Prana House has the right to refuse admission at any time as they see fit.

We partner with practitioners and teachers across all services offered at Prana House and ensure they are in alignment with our values, as such we do not consider any 3rd party sublease contractors to use the facility as a part of any agreements made at our center.

Fair use policy: our unlimited pack lets you enjoy up to one amazing yoga or meditation class per day! This helps us keep things fair and accessible for everyone.

Privacy Policy

By accessing the website for any purpose you agree to fully accept the terms and privacy policy.

The privacy policy applies only to the information that is collected from this website. It does not pertain to any information collected offline or if you leave the website at any point.

We have no control of the privacy policies of any other websites.

On registering with Prana House you agree that all information provided by you is true and accurate.

You are responsible for all activities under your account.

Prana House has the right to disable any account, username and password and at any time if they see fit with notice or explanation.

The website uses cookies. By using the website you consent to the use of cookies in accordance with our cookie policy.

Cookie Policy

By accessing the website for any purpose you agree to fully accept the terms and cookie policy.

This website, like all others, uses cookies. Cookies are small text files stored on your computer or mobile device by a browser to enhance your online experience.

We have no control of the cookie policies of any other websites.

Cancellation Policy

Class cancellations:

– We operate a strict 24 hour cancellation policy on behalf of our practitioners for any private or group classes booked at Prana House.

– If you do not cancel 24 hours in advance a full appointment fee will be charged.

– In the case of no-shows or late cancellations a full appointment fee will be charged.

– If a group or private class cancellation is done in accordance to the 24 hour notice period, Prana House will offer customers credit towards their next class.

– Prana House has the right to cancel a class at any time by providing customers with prior notice via email, WhatsApp or phone.

– In the event that Prana House does cancel an appointment that has already been paid for, the person will get credit at Prana House for any future bookings or a full refund will be paid back to the customer.

– Please be aware that any refunds can take up-to 48 working hours to process and up to 5 business days for it to reflect on your account.

Booking cancellations:

– You are allowed to cancel your studio or room booking one time only with at least 72 hours (3 days) notice prior to your scheduled start time. Cancellations made within 72 hours of your booking, a full booking fee will be charged.

Bookings are non refundable beyond one change.

Prana House takes no responsibility for any bookings made outside of the Prana House systems.

Health and Safety Policy

In accordance with Covid-19 regulations we follow regulations and rules laid out by Dubai Health Authority.

All areas across the studio will be regularly cleaned and sanitised.

If you are unwell or experience any Covid-19 or other illness related symptoms please refrain from coming into the centre.

If Prana House believes you are unfit to enter the premises for reasons of illness they have the right to refuse entry at any time.